Front Of House Manager

COMO Metropolitan London, UK

Property: COMO Metropolitan London
Position: Front Of House Manager   
Base Location: COMO Metropolitan London  
Department: Front Office
Reporting to: Director of Rooms 

Tasks/Responsibilities:

  • The Front of House Manager will be responsible for overseeing the operations of the Reception and Concierge departments. This role requires strong leadership skills, excellent communication abilities, and a customer-centric approach.
  • Reporting to the Director of Rooms, The Front of House Manager will be in charge of ensuring smooth check-in and check-out processes, managing guest inquiries and requests, coordinating with other hotel departments, and maintaining high standards of service. They will also be responsible for training and supervising the reception and concierge staff, ensuring that they deliver exceptional customer service.
  • You will lead by example, and in doing so, demonstrate your genuine passion for guest service and being able to maintain and enhance our excellent ‘surprise and delight’ culture that the hotel prides itself on giving.
  • Focusing on growing revenues and maximising the financial performance of the department
  • Managing Inventory of the hotel, oversee handling of special room requests, special accommodation needs and billing instructions.
  • Ensure the proper handling of all VIP guests and long stay guests.
  • Be responsible for Leading your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
  • Maintain an effective flow of communication with other departments and ensure all Front Office employees are kept informed of issues that concern them.

Key Requirements:

  • To be considered for this position, candidates should have previous experience in a similar role within the hospitality industry, preferably in a 5-star hotel. Strong organizational skills, and the ability to handle multiple tasks simultaneously are essential.
  • Previous experience of Managing and leading a team is critical.
  • Excellent interpersonal skills and ability to communicate effectively with customers, client and staff at all levels.
  • A proactive approach with a self-driven attitude.
  • Ability to work well under pressure
  • Excellent eye for detail
  • Knowledge of Opera
  • Good Knowledge of Microsoft Office
  • A good knowledge of London and key attractions