Assistant Information Technology Manager
COMO Parrot Cay
Property: COMO Parrot Cay
Position: Assistant Information Technology Manager
Base Location: Parrot Cay
Department: Information Technology
Reporting to: Information Technology Manager
Tasks/Responsibilities:
- Monitor the operation and security of all computer hardware and ensure that it is operating properly
- Maintain accurate inventory and record of all hardware, software and manuals purchased by the hotel
- Ensure that all software runs with no output errors, no response time problems and functioning according to specifications
- Assist with the preparation of a monthly report regarding the systems and issues related to smooth operation of application software
- Assist in the creation and maintain the documentation of the telephone system configuration
- Understand all the department working procedures and perform the related tasks as described
- Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key, etc.
- Maintain all users access request and authorizations (Windows, E-mail, Opera, Micros, Cisco, Mitel)
- Act as the primary contact for all outside agents in all computer technology related matters in the absence of IT Manager
- Respond to all users request in a professional manner and provide them with adequate support in a professional.
- Assist in the managing a small team of employees and help with the development of junior staff and interns
- Must be able to communicate effectively in both oral and written form and explain technical concepts in non-technical terms to staff and prepare clear and concise written communications. BA degree in Computer Science field.
- Must be able to carry and lift heavy boxes containing computers components, printers etc.
- Any other duties that may be assigned by your manager from time to time.
Job Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related field is typically required. A master’s degree can be advantageous.
- Relevant certifications such as ITIL, PMP, CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, or Cisco Certified Network Associate (CCNA) are highly valued.
- Proficiency in managing and maintaining IT systems, including servers, networks, and databases.
- Knowledge of network protocols, network infrastructure, and troubleshooting network issues.
- Understanding of cybersecurity principles, practices, and tools for protecting data and systems.
- Familiarity with various software applications, operating systems (Windows, Linux, macOS), and hardware components.
- Ability to provide technical support and resolve IT-related issues for end-users.
- Experience in planning, executing, and overseeing IT projects, including budget management and resource allocation.
- Ability to lead and motivate a team of IT professionals, providing guidance and support.
- Experience in negotiating and managing relationships with vendors and service providers.
- Several years of experience in IT roles, with some experience in a supervisory or managerial capacity.
- Ability to adapt to new technologies and rapidly changing IT environments.
- Commitment to continuous professional development and staying updated with the latest industry trends and technologies.
CONTACT US
We are always looking for talented people to join us at COMO. If you would like to send us your resume
for a position not advertised please send your resume to us.