Bell person

COMO Metropolitan Singapore

Property: COMO Metropolitan Singapore
Position: Bell Person
Base Location: Singapore
Department: Front Office
Reporting to: Front Office Supervisor

Job Summary

Provide care and attention to our guests, and ensure that processes are in line with COMO Hotels and Resorts and Leading Quality Assurance requirements.

Tasks/Responsibilities:

• Welcome guests professionally and demonstrate a warm, confident, and genuine first impression.
• Show guests to room and assist them with their luggage while giving guest information about the hotel, its features as well as general information about the local area per Leading Quality Assurance standards.
• Responsible for carrying the guest's luggage to and from the guest rooms, and ensuring that the guest is properly settled in a room with nothing left behind.  
• Maintain the designated stations in the lobby as per company standards and check every 30 minutes or when necessary.
• Open doors for guests per hotel’s etiquette.
• Maintain the cleanliness of the bell stand, lobby, and baggage room.
• Deliver messages and valet to guest rooms.
• Promote and inform guests of hotel facilities.
• Ensure impeccable grooming standards.
• Ensure all related Leading Quality Assurance guidelines are met, if not exceeded at all times.
• Assist Front Office in any tasks when needed.
• Exceed guests’ expectations in any task provided.