Guest Service Agent

Entity/Property: COMO Parrot Cay
Position: Guest Service Agent  (Full-time/Temporary)
Base Location: Parrot Cay, Turks and Caicos Islands
Department: Front Office
Reports into: Duty Manager

Tasks/Responsibilities:

• Attend shift briefing.
• Always wear your uniform with pride – make sure it is pressed, clean, and well-presented every day.
• Ensure your hair is clean and appropriate in style in color.
• Check traces and read communication books.
• Ensure logbook entries, daily information, and specific follow-up requests are completed on a daily basis.
• Coordinate arrivals & departures for the day and ensure the smooth running of the Parrot Cay daily arrival & departure and other guest-related activities.
• Check the accuracy of the transfer sheet for the next day and ensure it is faxed out to the transporter.
• Prepare transfer sheets for the next couple of days.
• Check all arrivals and departures for the day are entered in/out of the system.
• Check all buggies are clean and fueled.
• Monitor the movement of the bellman.
• Month-end filing.
• Month-end closure of account for Managers.
• Assess guest complaints or problems, taking proper, prompt, and effective corrective action to ensure the best possible satisfaction for our guests.

Key Requirements:

• Well organized with great written and verbal communication skills.
• Outgoing personality with excellent interpersonal skills, comfortable speaking, and enjoys working with people.
• Creative and imaginative and able to translate ideas into action and programs.
• Able to multi-task several projects at once and establish priorities amongst competing interests.
• Proactive problem solver.
• Perform any other reasonable duties as required by Hotel Manager.