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Learning and Development Manager

COMO Parrot Cay 

Entity/Property: COMO Parrot Cay
Position: Learning and Development Manager
Base Location: Parrot Cay
Department: People and Culture
Reports into: Director of People and Culture

Responsibilities:

  • Report to work at the scheduled time, neatly groomed and in the correct uniform/attire
  • The position also requires the employee to perform the duties of the Director of People & Culture in his/her absence
  • Building partnerships with all levels of employees from individuals to teams, from entry-level to executive leadership
  • Coaches and advises staff on solving problems and implementing resolutions to address performance management challenges; provides guidance on corrective actions, corporate policy interpretation, and other workplace human resources challenges
  • Leads or contributes to corporate initiatives and projects such as the employee assistance program, the corporate donation program, and the annual employee feedback survey
  • Manage the COMO Parrot Cay Milestone Celebration and employee recognition programs
  • Maintains the training pulse in the business by ensuring that training is always completed where necessary through the fostering of communication and cooperation between departments
  • Ensuring that the training programs are always up to date
  • Contributes to the culture of the training department and overall business through the fostering of communication and cooperation between departments
  • Lead COMO Parrot Cay relationship with schools and colleges
  • Ensure all new employees receive Resort Orientation and Handbook Training
  •  Assist the Director with the implementation of new policies and procedures
  • Assist with all disciplinary meetings and attend from time to time when the Director is not able to
  • Prepare certificates for the task force at the end of their contract (task force is all team members from another COMO Property)
  • Develop and manage the annual training budget · Develop an annual training plan and submit for review by December of each year
  • Plays a strategic role where by managing the strategy, execution, and delivery of training programs across the business. In this capacity, plans, organizes, and directs training and development programs for employees for increasing individual and organizational performance and for improving employee morale while simultaneously enhancing their skills
  • Designs and delivers appropriate training schedules and strategies based on the identified training needs in the business
  • He/She is also tasked with the selection of appropriate instructional methods and procedures for each unique situation, for example, individual training, self-study, group instruction, simulation exercises, lectures, demonstrations, role-play, computer-based training and so forth
  • Taking initiative in assisting individual employees in the maintenance and improvement of their job skills and preparation for promotions or roles that demand greater skills. In this endeavor, the Learning and Development Manager sets up individualized training programs in order to strengthen employees’ existing skills or to cultivate new ones
  • Follow up on employee probationary period for 30/60/90 following orientation and update logs as necessary ensure files are transferred after probation
  • Help managers develop their team members through career pathing, through Personal Development Plans (PDP), or personal Improvement plans (PIP)
  • Tracks training attendance in all on-going training initiatives and prepares reports as required by senior training and development management and departmental heads and managers
  • Actively supports or participates in new business activities and proposal teams, when appropriate
  • Participate in the planning and execution of employee engagement events and activities
  • Be knowledgeable with the entire operation of the People & Culture Department
  • Perform all duties delegated by the Director of People & Culture, or designate
  • Ability to work on weekends and holidays


Key Requirements: 

  • Must possess experience in Training and Development or equivalency and some level of higher education in Training or Education Background
  • Previous experience in luxury resorts that adhere to LQA or Forbes standards
  • Previous office administration experiences an asset, HR Generalist, preferred
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and SharePoint)
  • A proactive learner with an interest in the latest technology
  • Must speak and understand English. Second language, an asset
  • Superior time management skills, in a very fast-paced environment



Email CV to: careers.parrotcay@comohotels.com