Activities Receptionist

Entity/Property: COMO Parrot Cay
Position: Activities Receptionist
Base Location: Parrot Cay, Turks and Caicos Islands
Department: Activities
Reports into: Director of Guest Relations

Tasks/Responsibilities:

• Answer the reception phone.
• Take bookings for guests and make sure all information is recorded properly.
• Understand and be able to explain all activities available to guests.
• Provide guests with snorkel rental equipment and inform them about snorkelling practices.
• Make your guest's satisfaction your first priority.
• Inform Management of any problems.
• Approach your superior for assistance should problems exceed your level of competence.
• Make time to attend to guest needs & queries.
• Assist with the preparation of equipment.
• Be alert for the safety of our guests and their belongings.
• Respect the privacy and confidentiality of all our guests at all times.
• To participate as an equal member in daily operations, actively seek extra duties, to always look at improving services and teamwork.
• Never leave the reception unattended during working hours.

Key Requirements:

• Report to work at the scheduled time, neatly groomed, and in the correct uniform.
• Highly interactive and outgoing personality.
• Clear communication skills.
• Speak, read, and write English proficiently.
• Able to work with minimum supervision, maintain composure under pressure, and be responsive to changing circumstances.
• Maintain good team morale and a safe work environment.